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Data Deletion Instructions

Last updated: 30 June 2026

You can delete your data from PropX at any time. This page explains the self-serve options inside the app and how to request a full deletion by email, including data processed through the WhatsApp Business Platform.

1. Delete data inside the app

If you have a PropX account, you can remove data yourself:

  • Individual leads/contacts — open a lead and delete it, or select multiple leads and use the bulk delete action. This removes the contact and its activity history from your organisation.
  • Disconnect WhatsApp — go to your WhatsApp settings and disconnect a number. This revokes the stored Meta access token for that number and deletes the WhatsApp data (templates, message logs and delivery metadata) we held for it.
  • API keys & webhooks — revoke inbound API keys and outbound endpoints from Settings → API & Webhooks.

2. Delete your whole account / organisation

To delete an entire organisation and all of its data — users, leads, messages, WhatsApp connections, API keys and logs — email us at info@business-compose.com with the subject line “Data Deletion Request”. Send the request from the email address on the account, and include:

  • Your organisation / workspace name
  • The account email address
  • Whether you want the entire account deleted, or only specific data (e.g. a particular WhatsApp number or set of contacts)

3. If you are a contact, not an account holder

If a business contacted you using PropX and you want your personal data removed, that business controls your data. Ask them to delete it, or email us at info@business-compose.com with the phone number or details you were contacted on, and we will forward your request to the relevant business and assist them in actioning it.

4. What happens after a request

  • We verify the request and confirm receipt
  • We delete the requested data from our production systems, typically within 30 days
  • Data is purged from encrypted backups within 30 days of production deletion
  • Where a WhatsApp number is involved, the associated Meta access token is revoked and stored WhatsApp message data is removed
  • We send written confirmation once deletion is complete

We may retain a limited amount of data where the law requires it (for example, tax or fraud-prevention records). Such data is isolated and deleted once the retention period ends.